Terms and Conditions - Dulwich Storage

Welcome to Dulwich Storage. These Terms and Conditions govern your use of our storage services. By utilizing our facilities, you agree to comply with and be bound by the following terms. Please read them carefully to understand your rights and obligations.

1. Introduction

These Terms and Conditions set out the rules and regulations for the use of Dulwich Storage’s services. By accessing our services, you accept these terms in full. If you disagree with any part of these terms, please do not use our services.

2. Storage Services

Dulwich Storage provides secure storage solutions for personal and business needs. Our facilities are designed to accommodate a wide range of items, ensuring they are kept safe and accessible. The types of items allowed and prohibited are outlined below:

Permitted Items

Household goods
Office equipment
Furniture
Documents and records
Vehicles and machinery

Prohibited Items

Hazardous materials
Perishable goods
Illegal substances
Animals and plants
Explosive devices

Note: It is the customer's responsibility to ensure that the items stored comply with our policies. Storage of prohibited items is strictly forbidden and will result in immediate termination of services without refund.

3. Booking and Payment

To secure storage space, customers must book a unit in advance. Payment must be made according to the selected storage plan. Our payment terms are as follows:

Monthly payments are due on the first of each month.
Accepted payment methods include credit/debit cards, bank transfers, and direct debits.
Late payments may incur additional fees.

Security Deposit: A security deposit may be required at the time of booking. This deposit will cover any potential damages or unpaid dues.

4. Access and Security

Customers are granted access to their storage units during our operational hours. We prioritize the security of your belongings with the following measures:

24/7 surveillance cameras monitoring the premises.
Electronic access control systems requiring individual codes.
On-site security personnel present during business hours.
Secure fencing and lighting throughout the facility.

Access Limitations: Access to the storage unit is limited to authorized personnel only. Sharing of access codes is prohibited and may result in the termination of services.

5. Responsibilities of the Customer

As a customer, you agree to:

Provide accurate information during the booking process.
Maintain the security of your access credentials.
Ensure that items are properly packed to prevent damage.
Avoid storing illegal or hazardous materials.
Notify Dulwich Storage of any changes to your contact information.

6. Liability

Dulwich Storage strives to maintain a secure environment for your belongings. However, we cannot be held liable for:

Loss or damage due to natural disasters.
Acts of theft or vandalism outside our control.
Improper packing or installation of stored items.
Loss of access due to forgotten access codes.
Any indirect or consequential damages.

Insurance: Customers are encouraged to obtain insurance for valuable items stored with us. Dulwich Storage does not provide insurance coverage.

7. Termination of Service

Either party may terminate the storage agreement under the following conditions:

By providing written notice at least 30 days in advance.
Immediate termination by Dulwich Storage in cases of non-compliance with the Terms and Conditions.
Rectification period may be provided for minor breaches.

Upon termination, customers must remove all items within the specified timeframe. Failure to do so may result in additional storage fees or legal action.

8. Modifications to Terms

Dulwich Storage reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes via email or posted notices at our facility. Continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Dulwich Storage operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in this area.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Indemnification

Customers agree to indemnify and hold harmless Dulwich Storage, its officers, employees, and agents from any claims, damages, or expenses arising out of the use of our services, violation of these Terms and Conditions, or infringement of any intellectual property or other rights of any person or entity.

12. Force Majeure

Dulwich Storage shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions caused by events beyond its reasonable control, including but not limited to natural disasters, wars, strikes, or governmental actions.

13. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and Dulwich Storage regarding the use of our services. They supersede all prior agreements, understandings, and representations.

By choosing Dulwich Storage, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.